soundflow

Managing your subscription

Managing your subscription

You can manage your SoundFlow subscriptions by going to my.soundflow.org

See below for documentation on different specific changes you may want to perform via the Control Panel, and cases where you may need to contact support to get help with more rare use cases.

Getting help

If you need any help making changes to your subscription, or have any billing-related questions, please reach out on the website chat (click the icon in the bottom-right corner), or contact us at support@soundflow.org

Starting a trial

As a new user, after you've signed up on my.soundflow.org/signup, you'll be able to start a new, free 30-day trial of SoundFlow Cloud Pro by clicking on this button on the front-page of my.soundflow.org

You don't need to enter any address details or credit card info to start a trial. After the trial has started, it will look something like this:

You are now ready to start using SoundFlow - the next steps would be to download and install the software.

Switching to a paid subscription

Once you are ready to switch to a paid subscription, click the "Activate" button and follow the steps. This will take you through the checkout process, where you'll be asked to enter your billing address and credit card information.

Note that this will end the current trial you're on and switch to a paid subscription immediately.

Switching to a different plan

You can in most cases switch between SoundFlow Cloud Indie and Pro subscriptions (or from a monthly to an annual subscription) by clicking the "SWITCH PLAN" button on your subscription on my.soundflow.org - see here:

If you don't see the SWITCH PLAN button, or you don't see the plan you're looking for, please be in touch with support and we can hopefully help you switch.

Pausing or canceling a subscription

In SoundFlow, there's no difference between pausing or canceling a subscription. If you cancel your subscription, you'll continue to have access to the platform for the remaining time of your current billing cycle. Since we don't delete your data unless you ask us to, you can always come back at any time and resume your work, with all your decks, macros, scripts and surfaces intact.

How to cancel

Start by locating the subscription you want to cancel on my.soundflow.org

Click the "Cancel" button on the right-hand side, under the text "Active":

Next, you'll be asked to choose a reason for why you're canceling (just a single click, it's not required to fill in further information). Finally, click "CANCEL MY SUBSCRIPTION" to confirm.

Once you've received your confirmation, your subscription is now scheduled for cancellation, and no further payments will be made on the subscription. You can verify this status on the main page my.soundflow.org, where you should see the status reflect the scheduled cancellation.

Example

Let's say your billing cycle is monthly, renewing on the 10th of each month, and the last renewal happened on March 10th. You then cancel on March 15th. You'll now continue to have access to the platform until April 10th (just before the time of the renewal), but the subscription will not renew and no further payments will be made.

For annual billing cycles, the same holds true. If your last renewal happened on March 10th, and you cancel at any time until the following year's March 10th, you'll keep access for the remaining time of the year.

7-day grace period, renewals and unpaid invoices

You can generally cancel your subscription at any time to prevent a renewal from occurring, so long as you cancel before the renewal invoice has been issued.

Grace period

Our system will attempt payment for up to 7 days after an invoice has been issued. This is to ensure that even if you have a failed payment, you'll continue to have access to SoundFlow for up to a week so that you have time enough to fix any potential payment issues.

This also means, that an invoice not being paid immediately does not immediately void it, so a cancellation received after the invoice was issued, but before it was paid, will act as if the invoice was already paid. The system will just like a normal situation continue to try to collect payment for up to the 7 days, and the cancellation will happen by the end of the current billing period.

Automatic Cancellation

If the system could not collect payment through any of its attempts for the entire 7 day grace period, it will automatically cancel the subscription.

You can re-activate a subscription by locating it on my.soundflow.org and clicking the Re-Activate button, which will take you through checkout.

Managing Business or Enterprise subscriptions

Please be in touch with us at support@soundflow.org to make changes to a Business or Enterprise subscription.

Managing subscriptions with discounts, add-ons or other special circumstances

Please be in touch with us at support@soundflow.org to make changes to these kinds of subscriptions.

For any other questions, please always feel free to reach out to us via the website chat or on support@soundflow.org, and we'll be happy to assist you.

We are always striving to make the self-service options better and easier to understand. If you have anything you'd like changed or have ideas for improving the process, please let us know at the above-mentioned email.

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